Delivery within the UK:
Standard 2-3 days £3.99
Delivery to Europe:
Royal Mail Track and Sign £20.00
*Brexit update: Due to Brexit, we have temporarily closed our custom orders service for EU-based customers. Ordering will be possible as soon as the overall process of selling to the EU has been sorted out.*
Delivery to the US:
Royal Mail Track and Sign £25.00
Delivery to all other International destinations:
Royal Mail Track and Sign £25.00
Delivery times are the approximate time quoted by the delivery company. Please also note we are not able to cover the cost of re-sending orders returned to us due to incomplete address or non collection.
OUR POLICY
Our returns policy is based around our sustainable ethos and the nature of vintage clothing.Therefore we offer returns if items arrive with a fault that was not in the description but not for any other reason. We have worked hard to make sure our measurements, product descriptions and images are accurate so you know exactly what you’re buying and we ask customers to make sure they’re buying the right size as we don’t offer exchanges for anything other than items that are not as described. By challenging the disposable buying that happens as a product of companies offering free returns both and customers are keeping carbon footprints to a minimum.
HOW TO RETURN A FAULTY ITEM TO US
If an item arrives in a faulty condition (not as described) and has not been washed or worn and you wish to return it to us please notify us within 7 days of receipt of the item. To do so please email us at: aurorathehoarder@gmail.com
In your email please let us know how the item is faulty – please provide a photo of the issue if possible. Let us also know whether you would like an exchange or refund.
We will get back to you as soon as possible to resolve any issues